Community rules and reporting

1. Who takes part

When the Community is active, every registered account is part of it directly, without a separate sign-up.

• With every account: reading feeds, profiles and leaderboards, giving “likes”, commenting, reporting content, earning Wax Points and moving up levels.
• With the Premium Plans (Premium, Premium Plus, Annual plans, Premium Partner and Premium Partner Plus): also publishing your own Clips, following other profiles, entering the leaderboards and redeeming rewards.

You are not obliged to publish anything and you can delete your content at any time. Optional choices, such as promotional e-mails and notifications, remain separate and do not depend on these rules.

2. Public profile

The following are public, including to people without an account and to search engines:

• your nickname;
• your profile photo, if you upload one;
• level, title, total Wax Points and badges;
• the month of registration, the counters of your content and your position in the leaderboards;
• the content you publish, your comments, who you follow and who follows you.

Never public: e-mail, name, Plan, payments, devices and your personal progress (Wax Points missing to the next level, points history), which only you see.

Your nickname must not imitate other people or brands, contain other people’s personal data or be offensive.

3. Profile photo

Upload only images to which you hold the rights. No images of minors other than yourself, offensive content or recognisable people without their consent.

4. Posts, comments and shared Clips

With a Premium Plan you can publish your Clips (from Replay or Archive), at most 3 a day. By publishing you declare that you have the right to do so.

A published Clip is visible to anyone, even without an account, with a preview frame, and may appear in search engine results.

In the Community feed, published Clips start by themselves, without sound, when they are clearly visible on the screen, one at a time; sound starts only when you tap the Clip. A published Clip can therefore be seen also by people scrolling the feed without looking for it. Autoplay can be switched off on each device with the “Autoplay” control of the feed and, unless you switch it back on on that device, it does not start when the device asks to save data or to reduce motion.

You grant SurfCamItalia a non-exclusive, royalty-free licence to show your content in the Community and on the pages of the service, valid for as long as it remains published, plus the technical time needed to remove it from backup copies. We do not use your content for advertising outside the service.

Links, prohibited words and repeated messages are not allowed in comments.

5. People filmed

Recognisable people, including minors, may appear in Clips. Do not publish Clips that ridicule someone, expose their private situations, show minors in close-up or are accompanied by comments that identify a person without their consent.

Your subscription is not a consent of the people who appear in the Clips and does not authorise you to expose them. Anyone who recognises themselves in a published Clip can request its removal: the post is suspended at once, we assess the request as a priority and, when in doubt, we remove it.

6. Content not allowed

In addition to what is prohibited by the Terms, the following are not allowed in the Community:

• unlawful, offensive, harassing, discriminatory or defamatory content;
• other people’s personal data;
• advertising, spam and links;
• third-party content without holding the rights to it;
• Clips that are not about the sea and water sports;
• false information about sea conditions that may endanger other people.

7. Followers and notifications

You can follow other profiles and receive notifications about their activities and about replies to your content. Community notifications are turned on and off from your preferences and are separate from service e-mails and promotional e-mails.

8. Reports and moderation

Every post and comment can be reported with the “Report” button (spam, offensive, not about surfing, infringes rights, other). Anyone, even without an account, can report content by writing to us as explained in the “Reporting and removal of content” section on this page. Content reported by several different people is hidden until the staff examines it.

The staff may hide or remove content contrary to these rules or to the law, reset a nickname, remove a profile photo, mute an account or hide its profile, in proportion to the seriousness. Automated tools (limits, filters, hiding after several reports) never take a final decision on their own.

The person who published receives a notice with the reasons and can request a review within 6 months; the review is carried out by a member of the staff. The person who reported receives the outcome of the report.

If a published Clip concerns a recording interval made non-visible at the request of a person filmed, the post remains suspended while the request is pending.

9. Repeated abuse

After a warning we may suspend from the Community, for a reasonable period, anyone who frequently publishes manifestly unlawful content, and not examine, for a reasonable period, the reports of anyone who frequently submits manifestly unfounded ones. In serious cases we may permanently exclude an account from the Community. Exclusion from the Community does not affect the subscription.

10. Retention and deletion

Content remains published until you delete it or delete your account. At that point it is removed from the Community and the related counters and Wax Points are recalculated. Clips remain in your personal archive until you delete them.

11. Wax Points, levels, leaderboards and rewards

Activities in the Community earn Wax Points and move you up levels. Leaderboards serve only to show the most active surfers: they do not award prizes. How Wax Points are earned and used is explained in the Wax Point rules, on this page. Improper behaviour, such as multiple accounts or agreed “likes”, cancels the points obtained in that way.

12. Personal data

We process Community data (profile, content, interactions, reports, moderation decisions, points and rewards) to provide you with this function of the service, as described in the Privacy Policy, where you will also find who the data controller is.

• Privacy Policy

1. Who organises the programme

The programme is organised by SurfCamItalia, that is, by the Provider, the holder of the sole proprietorship that runs the service, identified in the “Service provider and contacts” section of the “Legal information” page.

2. Who takes part

Every registered account takes part automatically, when the Community is active. All accounts earn WAX; only Premium Plans (Premium, Premium Plus, Annual plans, Premium Partner and Premium Partner Plus) can redeem them.

3. How WAX are earned

Between the same two accounts, WAX from “likes” and comments are at most 8 a day and 24 a week. Your own content does not earn points. The day is the Italian day.

If a piece of content is deleted, by you or by the staff, the WAX it had earned you are taken away.

4. Balance and total WAX

In your profile you see two numbers:

• Total WAX earned: everything you have earned, minus the points taken away for deleted content or abuse. It determines your level and does not decrease when you redeem a reward.
• Available WAX balance: total WAX minus those spent on rewards. The balance is never negative: if points are taken away after a redemption, the balance stays at zero until you earn new ones.

WAX remain yours even if the subscription ends. They have no monetary value and cannot be converted into money, assigned to others or transferred to another account.

5. Subscription seniority

Some rewards require a minimum number of months of continuous paid subscription: the time, in whole months, since the start of the current subscription, provided it has been paid without interruption. Regular renewals maintain continuity; a renewal whose payment is being recovered does not interrupt it. Continuity is interrupted when a subscription ends or when a renewal payment is definitively abandoned: a new subscription starts again from zero.

Only periods paid with money count: free gifts, promotions, free Partner agreements, the Weekly plan and days obtained with rewards do not count.

6. Rewards

The extra days are added to the same Plan you have, without additional payments. If you have fixed-term access (for example a promotional Annual plan), the days are added to its expiry date.

For monthly subscriptions with automatic renewal, moving the date of the next charge is not yet active: until the rewards page allows it, extensions cannot be redeemed on these subscriptions. Extensions also cannot be redeemed if the renewal has already been cancelled or if there is a pending payment. In all these cases the rewards page tells you so and does not deduct anything.

The sweatshirt and the Decathlon voucher will become available only when we have completed the legal formalities for physical rewards: we will then publish a new version of these rules with the delivery conditions.

7. How to redeem

1. Open the rewards page: for each reward you see whether you can redeem it or what you are missing (WAX or months of seniority).
2. Press “Redeem”. We check balance, seniority, Plan and payments again.
3. WAX are deducted only at that moment; there is no reservation.
4. Extensions are applied immediately. If we cannot apply them because of a technical problem, we give you back the WAX.

A reward can be redeemed several times, but the same reward cannot be redeemed again while the previous request is still being processed.

8. Invite a friend

On the “Invite a friend” page you find a personal link, which contains your invitation code. If a person registers from that link and then makes their first payment with money for a Plan, confirmed by Stripe, you receive 500 WAX.

• The credit is given only once for each invited friend.
• Free or €0 purchases, failed payments and self-invitations do not count.
• Each account can be credited with at most 20 new invitations a day.
• On the invitations page you see your friends’ nicknames, the registration date and the status of the invitation; you do not see their payment data.

9. Improper behaviour

We cancel WAX obtained through improper behaviour, such as multiple accounts, self-invitations, agreed “likes” or comments, content created only to obtain points or any other way of circumventing the rules. In serious cases we may revoke a reward obtained in that way and suspend participation in the programme, with a reasoned notice and the possibility of requesting a review. The WAX count and its history remain visible on your “WAX history” page.

10. Leaderboards

Leaderboards and seasons show the most active surfers and do not award prizes.

11. Changes and end of the programme

Points, costs, seniority and rewards are those of these rules. If we change them we publish a new version with the date from which it applies; changes do not take away WAX already earned. We may close the programme with at least 60 days’ notice, published on the website and sent by e-mail, during which you can redeem your balance.

12. Personal data

We process the programme’s data (activities, points, balance, seniority, redemptions, invitations) as described in the Privacy Policy.

1. Which content it applies to

• User content: messages in the Spot Chat; in the Community, posts with Clips, comments, nicknames and profile photos; suggestions of new webcams.
• Webcam images (LIVE, Replay, Archive) and Clips created by subscribers, when you appear in them or a minor for whom you are responsible does.

2. Points of contact

• For users (art. 12 DSA): info@surfcamitalia.it, in Italian or English.
• For the authorities of the Member States, the European Commission and the European Board for Digital Services (art. 11 DSA): the PEC address and the e-mail address indicated in the “Service provider and contacts” section of the “Legal information” page; languages: Italian and English.

• Legal information

3. How to report user content (art. 16 DSA)

Anyone can report content to us, even without an account:

• in the Community, with the “Report” button on every post and comment (you need to be signed in);
• in the Spot Chat, with the “Report” button on every message (you need to be signed in);
• for all content, by writing to info@surfcamitalia.it.

So that we can assess it quickly, a report by e-mail must contain:

• the reason why you consider the content unlawful or contrary to our rules;
• where it is: the exact address of the page and, for the Chat, the Spot, the date and time of the message;
• your name and your e-mail address (not needed if the report concerns sexual abuse or sexual exploitation of minors);
• a statement that what you write is, in good faith, accurate and complete.

We confirm receipt and inform you of the decision, indicating whether it was taken with automated tools and how you can challenge it.

4. How to ask not to appear in the webcam images

Write to info@surfcamitalia.it, subject “Rimozione immagini” (image removal), indicating:

1. webcam or Spot;
2. approximate date and time (even a 30–60 minute window);
3. something to recognise you by (colour of your wetsuit, board or swimsuit, position);
4. if it concerns a published Clip, the link to the post.

We do not ask you for an identity document, unless it is indispensable to be sure that the request comes from you or from someone who represents you.

What we do:

1. as soon as we receive the request we make the indicated interval non-visible in Replay and Archive: nobody can watch it or create new Clips from it, Clips already created on that interval are not shown and the Community posts containing them are suspended;
2. we assess the request and reply to you within one month;
3. if the request is well founded, the images remain permanently inaccessible or are deleted, and the published Clips in which you appear are removed from the Community;
4. if we cannot grant it, we explain the reason to you and how you can contact the Italian Data Protection Authority (Garante per la protezione dei dati personali).

We cannot delete copies already downloaded or republished by others on external services.

The request applies to all the recordings kept, including Archive days protected from ordinary deletion and recordings made before the 45-day retention was introduced. The subscription of whoever watches or created a Clip is not a consent of the person filmed and does not prevent removal.

5. Priority cases

• Minors: requests and reports concerning minors always take precedence and, when in doubt, we remove.
• People filmed: if you appear in a published Clip or in a message that identifies you, your request takes precedence and, when in doubt, we remove.
• Copyright and trademarks: indicate the work or the trademark, who the rights holder is and where the content is.
• Danger to people’s life or safety: if we become aware of a possible criminal offence that threatens someone’s life or safety, we immediately inform the competent authorities (art. 18 DSA).
• Orders from authorities: we execute orders to act against illegal content and requests for information from the competent authorities, and we inform the person concerned when the law provides for it (arts. 9 and 10 DSA).

6. How we decide and which measures we take

Decisions are taken by the SurfCamItalia staff, assessing the content against the law and our rules (Terms, Community rules) in a timely, diligent, non-arbitrary and objective manner.

We also use automated tools, which never take a final decision on their own: rate limits and blocking of repeated messages; filters that reject links and prohibited words in Community comments; temporary hiding, in the Community, of content reported by several different people, until the staff examines it.

The measures, proportionate to the seriousness and to any previous violations, are:

• hiding or removing a message, a post or a comment;
• resetting a nickname or removing a profile photo;
• muting an account in the Chat (from 1 hour to 30 days) or in the Community;
• hiding a Community profile;
• suspending or closing the account, in serious or repeated cases.

7. We tell you why (art. 17 DSA)

If we take a measure on your content or on your account we inform you, with a message in the “Notifications” area or by e-mail, indicating:

• the measure taken and, if temporary, how long it lasts;
• the facts and circumstances on which it is based, and whether it arose from a report;
• whether automated tools were used;
• the rule or legal provision violated and why;
• how to request a review and the other remedies available.

We do not do so only when we have no way of contacting you or for deceptive commercial content sent in large quantities (spam). Anyone who reported content receives the outcome of the report.

8. Requesting a review

If you disagree with a decision, because your content was removed or because content you reported remained visible, you can request a review within 6 months, by replying to the notice or by writing to info@surfcamitalia.it. The review is carried out by a member of the staff, without automated tools; if the decision was wrong we cancel it and restore the content or the account. We inform you of the reasoned outcome.

9. Other remedies

You can always go to court. You can lodge a complaint with the Digital Services Coordinator, which in Italy is the Italian Communications Authority (AGCOM). For personal data, including webcam images, you can contact the Italian Data Protection Authority (Garante per la protezione dei dati personali).

10. Measures against abuse

After a warning we may suspend, for a reasonable period, anyone who frequently publishes manifestly unlawful content, and stop, for a reasonable period, examining the reports of anyone who frequently submits manifestly unfounded ones. We assess case by case the number and seriousness of the incidents and the intentions.

11. Advertising and minors

We do not show advertising based on profiling: the Spot sponsors are the same for everyone.

12. Changes

If we change these rules we publish the new version here with the date.