Subscription terms and withdrawal

1. The Plans

The Replay covers the last 4 hours of recording and is available when we activate it for a webcam, as a rule during swells: it is not always on. The Replay being off outside swells is a feature of the service, not an interruption.

The Archive contains the hourly daytime recordings (currently the hours from 5:00 to 21:00, Italian time) and as a rule keeps them for 45 days from the day of recording; protected days and the recordings made before this rule was introduced remain longer, as explained in the Webcam notice. The Clips you have created do not depend on this period. Some intervals may not be visible because a person filmed has asked not to appear.

2. Prices and payment

Prices are in euros and are final prices for the consumer: they include all taxes due. Before payment we show you the price, the duration, any renewal and, for offers, the price of the first period and that of the following periods.

Payment takes place on Stripe’s secure pages, with a card or the other methods offered by Stripe. SurfCamItalia does not receive or store the full card details. Access is activated when Stripe confirms the payment. Receipts are available in “My account › My payments”.

3. Automatic renewal and reminders

Premium and Premium Plus renew every month, at the same price, on the date shown in “My account”, until you cancel. We send you an e-mail reminder 3 days before each monthly renewal.

If you have an annual subscription with automatic renewal transferred from the previous site, we notify you by e-mail at least 30 days before the renewal; if the transfer happens when fewer than 30 days are left, we notify you at once, stating how long is left before the renewal.

The Weekly, the promotional annual Plans and the Premium Partner Plans are single payments: they end on expiry and do not generate further charges.

4. Cancellation

You can cancel the renewal at any time, free of charge, from “My account › My payments”, which takes you to Stripe’s secure page. The subscription remains active until the end of the period already paid and then does not renew. We confirm the cancellation by e-mail and you can reactivate the renewal until expiry.

Cancellation stops future renewals; withdrawal, within 14 days of purchase, terminates the contract with a refund: see “Withdrawal and cancellation”, on this page.

Deleting the account does not cancel the renewal: cancel first.

5. Failed payment

If the payment of a renewal fails:

• the period already paid remains yours until its last day;
• the features of the new, not yet paid, period are suspended immediately, without any grace period;
• we notify you by e-mail; you can pay immediately from the link in the e-mail or from “My payments” and access returns as soon as the payment is confirmed;
• Stripe retries the charge over the following days; if the attempts fail the subscription is closed and you are not charged anything further;
• if the payment succeeds after a few days, the new period still runs from the renewal date and the days of suspension are not recovered;
• while a payment is pending you cannot activate a second subscription, to avoid a double charge.

6. Upgrading from Premium to Premium Plus

The upgrade is immediate: you pay only the difference for the remaining days of the current period, as shown before confirmation. Premium Plus is activated when the difference is paid; if the payment of the difference fails you stay on Premium until the end of the period already paid.

7. Campaigns and personal offers

• Annual / Annual Plus: sold only during time-limited campaigns, with price, sales period and eligible recipients stated on the campaign page. They last 12 months and do not renew.
• Personal offer: after a Weekly or after the end of a subscription we may offer you, for 48 hours, the first month of Premium at €3.50 or of Premium Plus at €5.50. From the second month the subscription renews at the regular price (€5.99 or €7.99) until cancelled. At most one offer activated every 12 months.

8. No double charges

The system does not allow you to purchase a Plan that duplicates a paid access already active, nor a new subscription while a payment is pending. If you nevertheless receive two charges for the same period, write to us: we refund the excess charge in full.

9. Clip, download and device limits

• Clips: at most 60 seconds each. New Clips per day: Premium, Annual and Premium Partner 3 from the Replay; Premium Plus, Annual Plus and Premium Partner Plus 20 in total from Replay and Archive. It is a single count per account, across all webcams, which resets at midnight, Italian time. A failed Clip does not use up the count, nor does watching it again or downloading it again.
• Watching again and downloading: with every Plan that includes Clips you can watch again in “My clips” all the Clips you have created, whenever you want. With Premium, Annual and Premium Partner you can download a Clip within 60 minutes of it being ready; after that it can still be watched but no longer downloaded. With Premium Plus, Annual Plus and Premium Partner Plus you can download your Clips from “My clips” again and again, whenever you want, with no time limit.
• Clip lifetime: Clips remain in your account even after the deletion of the recordings they were created from, until you delete them, delete the account, or they must be removed by law, upon a well-founded request of a person filmed or for breach of the Terms. If the subscription ends, the account and Clips remain.
• Devices: one authorised device per type (phone, computer, tablet, TV). A new device replaces the one of the same type; more than 2 replacements in 30 days block protected content for some time.

10. Compensation for prolonged unavailability

In addition to your statutory rights, and without limiting them, we grant you compensation when an unavailability lasts more than 7 consecutive days during a paid period, as verified from the service’s technical logs:

• webcam of the reference Spot you indicate to us completely offline (no LIVE): we extend the Plan by as many days as the days of unavailability;
• feature included in the Plan (Replay when active, Archive, Clips) not usable on the reference Spot because of a problem with the service, with the LIVE working: we extend the Plan by half the days of unavailability, rounded up;
• general problems (all webcams or the entire service unavailable): we extend the active Plans by as many days as the days of unavailability, with no need for a request.

The Replay being off outside swells, individual gaps in recording and interruptions shorter than 7 consecutive days do not give a right to compensation, without prejudice to statutory remedies. For cases relating to a Spot, write to info@surfcamitalia.it within 30 days of the end of the unavailability, stating the Spot. If the subscription has ended, the compensation is a proportional refund. It cannot be combined with other compensation for the same period and the same cause.

11. Refunds

Apart from withdrawal, the compensation under point 10, the refund of double charges and the statutory remedies for lack of conformity, no refunds are provided for periods paid and not used after a cancellation: the subscription remains active until the end of the period.

12. Support

For questions about payments write to info@surfcamitalia.it. The Provider’s details are in the “Service provider and contacts” section of the Pre-contractual information, on this page.

1. Who is selling

The seller is the holder of the sole proprietorship that runs the service under the SurfCamItalia trade name (the “Provider”). Name, registered office, VAT number, REA number, PEC and e-mail are in point 6, “Service provider and contacts”. For any question: info@surfcamitalia.it.

2. What you are buying

Access to a digital service: viewing live (LIVE) and, depending on the Plan, recorded (Replay, Archive) footage from SurfCamItalia’s webcams at surf and water-sports spots, with the possibility of creating short Clips and using Chat and Community. The features of each Plan are described in the Subscription terms.

Characteristics to know before buying:

• the Replay covers the last 4 hours and is available when we activate it for a webcam, as a rule during swells: it is not always on;
• the Archive, included in Premium Plus, contains the recorded daytime hours (currently from 5:00 to 21:00, Italian time) and as a rule keeps them for 45 days; protected days and the recordings made before this rule was introduced remain longer (Webcam notice);
• the webcams are outdoors: they can go offline and recordings may have interruptions or missing parts;
• some recording intervals may not be visible because a person filmed has asked not to appear;
• the account is personal; one device per type is recognised (phone, computer, tablet, TV);
• Clips last at most 60 seconds and their daily number depends on the Plan.

3. Price

Prices include all taxes due. There are no delivery costs or other additional costs.

4. Duration, renewal and payment

• Weekly: 7 days, does not renew.
• Premium and Premium Plus: open-ended monthly subscription, with automatic renewal every month at the same price until you cancel. You can cancel at any time, free of charge, and you remain active until the end of the paid period.
• Annual and Annual Plus: 12 months, do not renew.

There is no minimum duration. Payment takes place on Stripe’s secure pages, with a card or the other methods offered by Stripe, at the time of purchase and, for subscriptions, at the start of each period. If a renewal is not paid, the features of the new period are suspended immediately, without any grace period, until the payment succeeds.

5. Start of the service

The service starts immediately after the payment is confirmed, because you expressly request this with the dedicated checkbox before paying.

6. Service provider and contacts

SurfCamItalia is the trade name under which an Italian sole proprietorship provides the service; SurfCamItalia is not a company. The holder of the business is the other party to the contract and the controller of personal data.

For support, subscriptions, complaints, withdrawal, requests about personal data and reports of content, write to info@surfcamitalia.it. For communications with legal effect use the PEC address. We answer in Italian or English.

7. Right of withdrawal

You have 14 days from purchase to withdraw without giving any reason. Since you request that the service start immediately, if you withdraw we refund the price minus the part of the service already provided up to your notice. For the Weekly, the right of withdrawal is lost once the 7 days have fully elapsed.

To withdraw you can use the online function “Withdraw from the contract here”: you enter the required details, press “Confirm withdrawal” and immediately receive by e-mail the acknowledgment of receipt with date and time. All the details and the form are in the “Withdrawal and cancellation” section, on this page.

• Withdraw from the contract here
• Withdrawal and cancellation

8. Legal guarantee and support

The service is subject to the legal guarantee of conformity for digital services (arts. 135-octies et seq. of the Consumer Code). In addition, and without limiting the legal guarantee, the compensation for prolonged unavailability described in the Subscription terms applies. Support and complaints: info@surfcamitalia.it, reply as a rule within 15 working days.

9. Functionality and compatibility

The service is used from up-to-date browsers on phone, computer, tablet and TV, with an internet connection suitable for watching video. Videos are protected by temporary links and by the device limits described above.

10. Complaints and disputes

You can turn to the alternative dispute resolution bodies provided for by articles 141 et seq. of the Consumer Code, as well as to the court of the place where you reside or are domiciled. The contract is governed by Italian law; if you reside in another country of the European Union you retain the protection of the mandatory rules of your country.

11. Language and storage of the contract

The contract is concluded in Italian. We record the version of the terms you accept, with date and time; the version in force can always be consulted on the site and the payment confirmation reaches you by e-mail.

1. The right of withdrawal

If you purchase as a consumer you have 14 days from the day of purchase to withdraw from the contract without giving any reason and without costs other than those stated in point 4 (arts. 52 et seq. of the Italian Consumer Code (Codice del Consumo)).

The right of withdrawal concerns the purchase: the first payment of a subscription, a Weekly, a promotional annual Plan, a personal offer. Subsequent monthly renewals do not open a new withdrawal period, but you can cancel the renewal at any time (point 6).

2. How to withdraw

Tell us explicitly that you want to withdraw, within the 14 days, in one of these ways:

• online, with the function “Withdraw from the contract here”: you enter the required details and press “Confirm withdrawal”; we immediately send you by e-mail the acknowledgment of receipt, with the date and time of your request;
• by writing to info@surfcamitalia.it from your account’s address;
• by writing to the PEC address stated in the “Service provider and contacts” section of the Pre-contractual information, on this page;
• using, if you wish, the form in point 8 (it is not mandatory).

• Withdraw from the contract here

If you write, state the Plan, the date of purchase and your account’s e-mail. It is enough for the notice to be sent by the fourteenth day. We confirm by e-mail that we have received it.

3. Immediate start of the service

At the time of payment you expressly request, with a dedicated checkbox, that the service start immediately, so that you can watch LIVE, Replay and Archive from that moment. With the same checkbox you acknowledge the consequences for withdrawal described below.

4. How much we refund

• Monthly subscriptions, promotional annual Plans and personal offers: we refund the price paid minus the part proportional to the service provided up to the day you notify us of the withdrawal (art. 57(3)). Example: if you withdraw from a month of Premium after 10 days, we refund the remaining 20 days.
• Weekly: if you withdraw before the 7 days have elapsed, we refund the remaining days. Once the 7 days have fully elapsed the service has been provided in full and the right of withdrawal no longer applies (art. 59(a)), because you requested the immediate start and acknowledged this before paying.
• Clips: the Clips you have created or downloaded do not reduce the refund beyond the proportional part of the service already provided.

The refund is made within 14 days of the day we receive your notice, using the same means of payment you used, at no cost to you. With the withdrawal, the Plan’s access ends.

5. Withdrawal and Wax Point

If the Plan you withdraw from had earned you benefits of the Wax Point programme (for example extension days already delivered), the provisions of the Wax Point rules apply.

6. Cancelling a subscription

You can cancel Premium or Premium Plus at any time, free of charge:

1. go to “My account › My payments”;
2. choose “Manage payment and renewal”: Stripe’s secure page opens;
3. cancel the renewal.

The subscription remains active until the end of the period already paid and then does not renew. We confirm the cancellation by e-mail. Until expiry you can reactivate the renewal. Cancellation does not entitle you to a refund of the current period, unless you exercise withdrawal within 14 days of purchase.

The Weekly and the promotional annual Plans do not renew: there is nothing to cancel.

7. Deleting the account

You can delete the account at any time from “My account”, confirming with your password. Deletion is immediate and permanent: we delete the profile, preferences, Clips, Chat messages and Community content. Only the data the law requires us to keep remain, such as the accounting data of payments (see the Privacy Policy).

Please note: deleting the account does not cancel the subscription with Stripe. Before deleting the account, cancel the renewal as explained in point 6.

8. Withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

To: SurfCamItalia, Via Carlo Maratta 33, 60123 Ancona (AN), Italia — e-mail info@surfcamitalia.it (full details of the Provider in the “Service provider and contacts” section of the Pre-contractual information, on this page).

I hereby give notice that I withdraw from my contract for the following service:

Plan: …

Purchased on: …

First name and surname: …

Account e-mail: …

Date: …

Signature (only if the form is sent on paper): …